Privacy Policy

A-Chem Ltd

Privacy and Cookies Policy

This policy (together with any other documents referred to in it) sets out the basis on what we collect from you and how we use your personal data. Please read the policy carefully to understand how we use and protect the information that you provide to us.

This policy is issued by A-Chem Ltd.

Definitions and Interpretation

In this policy, the following words and expressions have the following meanings unless inconsistent with the context:

“Compliance Officer” Andrew Davis who can be contacted by post at A-Chem Ltd, Dunsford Road, Meadow Lane Industrial Estate, Alfreton, Derbyshire DE55 7RH. or by email

“Cookies” A small amount of data sent from the server, which is then stored on your computer’s hard disc drive;

“data processors”

“personal data”

“process” or “processing”

“special category  data” as defined in the UK GDPR;

“DPA 2018” The Data Protection Act 2018;


"UK GDPR” has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the DPA 2018;

“we”, “us” or “our” A-Chem Ltd, a company registered in England and Wales with company number 01510555 whose registered office is at Dunsford Road, Meadow Lane Industrial Estate, Alfreton, Derbyshire DE55 7RH and who may be contacted at;

 “you”, “your” an individual whose personal data we process. 


This policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy. 

Our primary reason for collecting your personal data is to address enquiries which you may make on our Site from time to time, to process orders for our goods and provide you with the most efficient service possible. 

We do not anticipate collecting or processing special category data about you.

This policy may change from time to time so please check it periodically.

How we use your personal data

What personal data do we collect and where do we get it from?

We collect personal data in the following ways:

(a) when you contact us via the “Contact Us” link on our Site

(b) when you contact us by telephone, email or via social media 

Personal data may also be obtained automatically by your internet browser.

We process the following types of personal data:

(a) name, 

(b) email address

(c)  postal address

(d) telephone number 

(e) social media handles 

(f) other information provided by you  through the “Contact Us” link on our Site or by telephone or email

We may also collect technical and non-personally identifiable data about your visit to our Site through the use of cookies. This data may include, for example the pages which you browse and the “IP” (Internet Protocol) address used to connect your computer to the internet. This data helps us to better manage and develop our Site and more information about the cookies we use is provided below.  

What do we do with your personal data?

We will process your personal data for the following purposes: 

  1. Fulfilling our obligations to you under any contract; 
  2. Dealing with the general queries you raise from time to time through the “Contact Us” link on our Site, by post, by telephone or by email;
  3.  the general administration of your records by us;
  4. the general maintenance of our database and records by us;
  5. training of our staff and other internal procedures;
  6. for security purposes to protect your personal data held and/or processed by us; and
  7. for our general marketing purposes unless you have notified us to the contrary.

What is the legal basis for our use of your personal data?

In order to use your personal data legally we must have a legal basis for doing so. We rely on the following legal bases:

  1. Fulfilling a contract with you (when you have ordered Goods from us) 
  2. Legitimate interests (for example, when we answer a query from you) 
  3. Consent (where you have agreed to marketing) 
  4. Legal Obligation (for example, where an authority like HMRC requires information from us) 

For your information “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Who else gets to see your personal data?

  1. Our data processors such as the host of the Site.
  2. Such couriers or fulfilment service providers used by us from time to time for the purposes of delivering goods to you, where applicable.
  3. Other third parties such as analytical or search engine providers in order to better optimise or improve our Site.

We may also need to disclose your personal information in the event that:

  1. We sell or buy any business or assets, in which case we may need to disclose your personal data to a prospective buyer or seller;
  2. We are acquired by a third party, in which case personal data we hold will be transferred to the third party acquiring our other assets; or
  3. We have a duty to disclose your personal data to comply with a legal obligation, enforce a contract we have with you, or need to disclose personal data to protect our rights, property or safety and those of our visitors, customers or others.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. 

You have the right to:

  1. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  1. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

  1. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.


  1. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  1. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 
  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. 
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 
  1. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

  1. Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact the Compliance Officer. 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Security of your personal data

We are committed to the security of your personal data. All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.

We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

Where applicable, you are responsible for keeping the password we have provided you with confidential. We ask you not to share this password with anyone, and we will not be liable for any breach of your personal data resulting from you having shared your password.

The personal data that we collect from you will not be transferred to a destination outside the UK or European Economic Area. 

General application of this policy

This policy only applies to the collection and use of your personal data provided to or collected by us and not to personal data you may provide directly to third parties. Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this policy.

Contact information

If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer.

If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner’s office information line on: (0044) 01625 545745 or visit their website at

Governing Law and Jurisdiction

This policy and any dispute or claim arising out of or in connection with it or its subject matter will be governed by and construed in accordance with the laws of England and Wales.

Any dispute or claim that arises out of or in connection with this policy or its subject matter shall be heard by the courts of England.

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at or by clicking the “unsubscribe” link at the bottom of one of our emails

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.